10% OFF YOUR FIRST ORDER WITH CODE MMFIRST. FREE SHIPPING ON ORDERS OVER $150. 

Customer Service


EXCHANGES/RETURNS

We are committed to the quality of all our brands and we want you to be in LOVE with your purchases from MM! But hey, we get it. Everyone makes mistakes.

Full-priced items purchased online may be returned within 10 days of receipt by mail for a store credit. All JEWELRY, SWIM and items purchased on sale are FINAL and cannot be returned or exchanged. Your return must be postmarked no later than 10 days after the receipt of your order. Once we have received your package, your store credit will be issued within 3 business days. Original shipping charges are non-refundable. Damaged or worn merchandise may not qualify for a refund.

Customers are responsible for all shipping charges on returns and exchanges. Mason-Mayes reserves the right to deny any return if the merchandise does not comply with our Returns & Exchanges policy. Please send your returns to: 6080 Falls Road, Suite 103, Baltimore MD 21209

 

SHIPPING

We charge $7 for standard shipping and handling on most orders under $150. Orders are shipped from Baltimore, Maryland within 48 hours. Mason-Mayes is not responsible for any lost or stolen packages. You have the right to cancel your order anytime before it ships.

 

ONLINE INVENTORY

While our intent is to always have inventory up-to-date online, sometimes computers make mistakes and inventory may be sold in-store while you are checking out online.  We do our best to make sure this does not happen, but we cannot always guarantee that items are in-stock online.

QUESTIONS?  Email info@masonmayes.com